Please choose a category to view our Frequently Asked Questions
All photos you submit must be a minimum of 150KB and a maximum of 10MB. The profile photo is designed to use a landscape image (horizontal orientation, I.E. 700x560) and will not allow for the full image to be displayed if you are trying to use a portrait (vertical) image instead. If your problem persists, you may try uploading from a different device and/or browser.
We recommend trying to vote again from a different device or browser, as this will often fix most issues. Another possibility could be that it has not been a full 24 hours since your last vote. If you continue to experience difficulties, please support team below and we will be happy to help.
Look for your profile link in any of our official Competition emails. You can easily copy and share the link with anyone you’d like.
If you do not have a Facebook account, you can use the "Verification by Card" process. Voters must have a Facebook or a valid card to place Free Daily Votes. We use these methods of verification to reduce fraudulent voting from bots and automated voting software.
You can use your Free Daily Vote once every 24 hours and you can cast "Hero Votes" for your favorite Competitor at any time.
There will always be a slight delay from the time you change your profile photo to the time your photo is updated for Facebook sharing. We recommend minimizing the number of times you update your profile photo to prevent this delay.
We have a strict “no refund” policy which Voters agree to when they make a purchase. Since winners are decided based upon votes the public casts, we do not issue refunds once a vote has been fully processed in our system. As a Voter, you are responsible for understanding this upon casting votes for models competing in the Competition.
Each Competitor is randomly assigned a Group at the beginning of the Competition. There are multiple rounds in the Competition, and you’re only competing against the other Competitors within your Group for the first few rounds. We make every effort to ensure that Groups contain an equal number of Competitors throughout the Competition.
Yes! Every purchased vote is a direct donation to DTCare and are deductible for federal income tax purposes. DTCare will then subsequently make a grant to the Children's Miracle Network after the winner is announced. Donors will receive a receipt via email.
No. We will never contact Competitors directly via social media DMs. There are copycat/fraudulent accounts that exist and may offer services aimed at selling you fake votes or promotions within the Competition. Do not engage with or provide any personal information to these accounts and report them as spam.
No. Our system is designed to detect these services and the fraudulent votes will not count towards your vote total. For more information regarding automated voting services please review the Competition Rules.
One deserving woman will receive $20,000, a two-page advertorial in Woman's World magazine, and a weekend getaway in Palm Springs, California.
No. Colossal.org runs the Super Mom competition as part of a fundraising campaign on behalf of DTCare, a 501 (c)(3) charity, and has secured a 2-page advertorial in Woman's World Magazine that will feature the winner.
Children's Miracle Network Hospitals, a 501(c)(3) nonprofit that aims to save and improve the lives of as many children as possible. They have helped 170 hospitals in their network provide the best care for children by raising more than $7 billion dollars to date.
Many charities with honorable missions lack the bandwidth to run effective fundraising campaigns year-round. Through this competition, DTCare allows the Children's Miracle Network to spend less time raising funds, and more time focusing on their mission.
If you were unable to find the answer you were looking for, please reach out to our Support Team.